Published: May 21, 2026.

If your synced portfolio is displaying balances that don't match your broker, or if some positions appear to be missing, there are several common explanations. Review the scenarios below to find the one that matches your situation.

1. The Data Hasn't Refreshed Yet

TradeSmith syncs your portfolio automatically every 24 hours. If you recently made a trade, it may not yet be reflected in TradeSmith. Try manually refreshing your portfolio to pull in the latest data from your broker.

To manually refresh, follow the steps in Refreshing an Existing Portfolio.

2. The Portfolio Contains Unsupported Securities

TradeSmith does not support all security types. For example, bonds and certain other instruments will appear in your broker's value but will not be reflected in your TradeSmith value. This is expected behavior and will cause the totals to differ.

3. A Recently Sold Position Has Not Been Detected Yet

If you sold a position at your broker but the next sync has not yet run, or if we did not receive complete "sell" transaction data, TradeSmith may still be including that position in your portfolio value. Once the sync refreshes, the sold position should be removed automatically. You can also trigger a manual refresh to speed this up. If the position is still not removed, see How to Close Positions to close it manually.

4. You Have a Margin Account

Margin accounts can cause discrepancies between the value shown in TradeSmith and the value shown at your broker, as margin balances and borrowing are not reflected in TradeSmith.

5. Entry Dates or Prices Are Missing

Some brokers do not provide complete transaction history, which can result in missing entry dates or prices for certain positions. This can affect gain/loss calculations. You can add this information manually using the Bulk Edit option.

For more details, see Synchronized Broker Data - Entry Dates and Prices.

6. Required Columns Are Missing at Your Broker

For certain brokers, our data vendor needs to have access to specific columns from your broker's Holdings page to import your data correctly. If any of the following columns are not enabled at your broker, some data may be incomplete or missing:

• Symbol
• Quantity (Shares)
• Value
• Latest Price
• Total Cost Basis

Please log into your broker account and confirm these columns are visible on your Holdings page.

7. Options Data Is Incomplete

Options positions sometimes sync with missing data such as expiration date, strike price, or call/put status. This can cause the position to display incorrectly. For help resolving this, see Synchronized Broker Data - Options.

Need Help?

Our Customer Success team is ready to assist. It helps to include the name of your broker, which positions or values appear incorrect, and a screenshot if possible.

• Phone: 1-866-385-2076 (toll-free)
• Email: [email protected]

*Note—The tabs and features you see on your TradeSmith Finance site will vary based on your subscription(s) and subscription level(s).