If you are unable to see the Support button, please follow the troubleshooting steps below.
Clearing your browser’s cache and cookies can often solve this problem if you are using a computer. Please follow the instructions below to clear your cache and cookies on your browser of choice:
Google Chrome:
1. Open Chrome.
2. At the top right of the browser, click the three vertical dots.
3. Point to More tools, and then click Clear browsing data.
4. In the "Clear browsing data" box, click the checkboxes for Cookies and other site and plug-in data and Cached images and files.
5. Use the menu at the top to select the amount of data that you want to delete. Choose beginning of time to delete everything.
6. Click Clear browsing data.
Mozilla Firefox:
1. Open Firefox
2. At the top right of the browser, click the three horizontal lines.
3. Click Options
4. Select the Advanced panel.
5. Click on the Network tab.
6. In the Cached Web Content section, click Clear Now.
Internet Explorer:
1. Click on the gear icon in the top right corner of the Internet browser
2. Click Safety, and then click Delete browsing history.
3. Make sure to uncheck Preserve Favorites website data and check both Temporary Internet Files and Cookies, and then click Delete.
Safari:
1. Click Safari in the upper left-hand side of your screen. In the menu that appears, click Preferences.
2. In the window that appears, click the Privacy Tab. Click the Remove All Website Data button.
3. Click Remove Now in the pop-up window that appears.
After clearing your cache and cookies, please close your browser window and open a new one to log in to finance.tradesmith.com. Then, look for the Support button in the top-right corner next to “Search For Ticker."
Additionally, you may want to check for any updates to your browser. If an update is available, it is important to update your browser and then log in to finance.tradesmith.com to check for the Support button.
Another common cause of the Support button disappearing is the presence of any pop-up blockers you may have on your browser. You should enable pop-ups and redirects to ensure that they do not prevent the Support button from displaying.
Lastly, you may need to enable third-party cookies on your browser.
Here you can find a list of supported browsers to access help content:
- Firefox (version 57 or later)
- Google Chrome (version 51 or later)
- Safari (version 9 or later for macOS 10.09, 10.10, and 10.11 and version 10 or later for macOS 10.12, 10.13, and 10.14)
- Internet Explorer (version 10 or later for Windows 7 and version 11 for Windows 8, 8.1, and 10)
- Edge Legacy (version 40.15063 or later, starting from Windows 10.1703)
- Edge Chromium
- IE mode on Edge Chromium
- Works on Edge Chromium version 78 and later
If you follow the above steps and still cannot see the Support button, please get in touch with our Customer Success Team at [email protected] or 866-385-2076.